Terms and Conditions

 

1. Delivery time

For all items that are currently in stock the delivery time is 2-3 business days within Sweden and 5-10 business days for all other countries. If you wish to purchase a piece of jewelery that is currently out of stock, please contact us at: contact@fromswedenwithlove.net. Delivery time is then about 2 weeks.

 

2. Returns

You as a customer in Sweden always have the right to return your item within 14 days from the day that your item is recieved. To be able to return the item it is required that the jewelry is in original package, unopened and unused. If you wish to make a return, you as a customer are responsible for the returncost and for us to provide the jewelery in the same condition as when you received it. The entire amount is refunded when the item is received. Remember to always email us before you make a return.

 

3. Complaints

If the jewelry is damaged or if something is wrong with it, do not hesitate to make a claim. E-mail us the order number, name, address and telephone number and a brief description of why you make a claim. Always return the item in a padded envelope and send it back to us. Do not forget to write your name and address on the back of the envelope.

 

4. Payment

For all shoppers, we accept payment via Visa / MasterCard / American Express and Paypal.

 

5. Postage

Enjoy free shipping worldwide on all orders.

 

6. International Buyers

From Sweden with Love ship worldwide within 1-2 business days. The shipping time is usually 5-10 business days. From Sweden with Love is not responsible for any customs fees or other costs that may occur for customers outside of the European Union.

 

7. Damage during transportation

From of Sweden with Love sends all packets by mail. If the item is damaged or lost during transportation, From Sweden with Love is responsible for this cost. You, as a customer is responsible to notify us within 14 days from the day that the item was sent. If the item is lost or damaged when it is returned, the customer is responsible for this cost.

 

8. Order confirmation

When we receive your order, an order confirmation / receipt will be sent to your e-mail address. Please contol that everything is correct. If anything is wrong, please contact us.

 

9. Warranty

Please handle the items with care. Avoid contact with water and strong chemicals, especially the gold plated items. The colors may fade if used careless.

 

10. Diclaimer

We do not guarantee that all the items available at the From Sweden with Love web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by e-mail.

 

11. Contact

Email: contact@fromswedenwithlove.net

Phone: +46 762 588 237

 

12. Other

For us it is extremely important that all customers are satisfied. Should you have any questions, please do not hesitate to call or email us and we will respond as soon as we can.

 

From Sweden with Love, xx

 

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